To be eligible for a return or exchange, the item must be unused and in the same condition you received it. We accept returns or exchanges in the case of defective or damaged items, or of items of the wrong size.
Returns may be subject to a 15% restocking fee. Shipping and handling fees are non-refundable. Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from a representative. If approved, a restocking fee of fifteen (15%) percent may apply.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The customer is responsible for paying for the shipping costs for returning an item. On exchanged items, we cover the shipping costs of sending out the replacement product, except in situations of a defective product, in which we will cover shipping both ways. Please note that shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please contact Customer Service at 470-545-2351 to obtain a Return Authorization number (RA#). Customer Service is available Monday-Friday, 10 am-5 pm.
Please include your RA# on the outside of your repackaged item and mail to:
Tri Tech Tactical
1324 Union Hill Road, Suite B
Alpharetta, GA 30004
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us at 470-545-2351.
Important: If you purchased your product from a retailer, please contact the retailer for return/exchange information.